Can I get a refund?
Generally not once credits have been used: each generation uses computing resources immediately, so under Tunely's terms fees are generally non-refundable after that. If you believe you were charged in error or had a technical failure, contact hello@tunelyai.com within 14 days of the charge, and the request is reviewed in good faith. A generation that fails returns its credit automatically, and a cancelled plan stays active until the end of the period you paid for; partial periods aren't prorated.
Checked 2026-10-07
At a glance
Terms of Service
- Credits already used
- Fees are generally non-refundable, because each generation uses computing resources immediately.
- Charged in error, or a technical failure
- Contact hello@tunelyai.com within 14 days of the charge; the request is reviewed in good faith.
- Partial billing periods
- Not prorated: a cancelled plan stays active until the end of the current billing period.
Making a song
- If a generation fails
- Nothing is charged: the credit is returned automatically. Lyrics that match a copyrighted song are declined before generation. A brief that names a real artist is rewritten into a description of the style and made from that, with no second charge.
Pro and Ultra
- Cancelling
- Any time from the account page; the plan runs to the end of the period you paid for.
What the Terms of Service say
5. Refunds
Because each generation immediately consumes computing resources, fees are generally non-refundable once credits have been used. If you believe you were charged in error or experienced a technical failure, contact us within 14 days of the charge and we will review your request in good faith.
4. Credits, plans & billing
Generating music uses credits. Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor and renew automatically until you cancel.
You can cancel anytime from your account. Your plan stays active until the end of the current billing period; we don't prorate partial periods.
Your first song needs no account.
Questions people ask
Do I lose the credit if a generation fails?
No. A failed generation charges nothing: the credit is returned automatically and the panel explains why.
If I cancel, do I get money back for the rest of the period?
No. You can cancel any time from the account page; the plan stays active until the end of the period you paid for, and partial periods aren't prorated.
How do I ask for a refund?
Write to hello@tunelyai.com within 14 days of the charge and describe what went wrong. Requests about a charge made in error or a technical failure are reviewed in good faith.
What about a $1.99 download or a credit pack?
The terms have no separate rule for one-time purchases, so the same one applies: fees are generally non-refundable once credits have been used, and if you were charged in error or had a technical failure, contact hello@tunelyai.com within 14 days of the charge.
My plan renewed before I cancelled. What can I do?
Paid plans renew automatically until you cancel. If you believe the charge was made in error, contact hello@tunelyai.com within 14 days of it. Cancelling from the account page stops the next renewal, and the plan stays active until the end of the period you paid for.
More answers
- How much does Tunely cost, and what's in each plan?
- Can I use Tunely songs commercially?
- What files can I download?
- What languages can Tunely sing in?
- How long does it take to make a song?
Didn't find your answer? Write to hello@tunelyai.com